We88 Privacy Policy – Your Information Is Safe

1. Introduction

We88 is an international online gaming platform serving Bangladesh and players around the world. We believe your personal information belongs to you, and protecting it is one of our core responsibilities.

This Privacy Policy ("Policy") applies to all we88 services, the website (we88.ng), and mobile applications. By using our platform, you are deemed to have accepted this Policy.

In this Privacy Policy, we have clearly stated:

• What types of information we collect and why.
• How collected data is used and stored.
• The circumstances under which information may be shared with third parties.
• What rights you have over your information.
• The technical measures we take to protect your data.

If you have any questions about the we88 Privacy Policy, you can reach our support team at any time. We are always ready to assist you.

2. Information We Collect

We88 only collects information that is genuinely necessary to operate our services and improve your experience. Below is a breakdown by data type.

2.1 Information Collected at Registration

When you open an account at we88, the following information is collected:

• Full name and date of birth (for age verification).
• Email address and mobile number.
• Residential address and country.
• Preferred language and currency.
• Username and password (stored in encrypted form).

2.2 Information Collected During KYC Verification

The following documents may be required as part of the Know Your Customer (KYC) verification process:

• Copy of National ID (NID) or passport.
• A recent utility bill or bank statement (as proof of address).
• Documents proving ownership of the payment method.

2.3 Automatically Collected Information

The following technical information is automatically collected while using the platform:

3. How Your Information Is Used

We88 uses collected data only for specific, legitimate purposes. We never misuse your information. The key purposes are outlined below:

3.1 Service Delivery & Operations

• Creating and managing your account.
• Processing deposits and withdrawals.
• Storing gaming history and transaction records.
• Delivering personalised bonus and promotion offers.

3.2 Security & Fraud Prevention

• Detecting unauthorized access to your account.
• Preventing money laundering and fraudulent activity.
• Verifying age to prevent access by minors.
• Ensuring responsible gaming.

3.3 Communication & Support

• Sending important account-related notices.
• Responding to customer service inquiries.
• Sending promotional offers (with your consent).
• Informing you about new platform features.

3.4 Legal Obligations

We are legally required to retain and provide certain information when mandated by law or requested by regulatory authorities. In such cases, we share only the minimum necessary data.

4. Data Retention & Protection

At we88, we apply industry-leading security measures to store your data. Our data centers are monitored around the clock and undergo regular security audits.

4.1 Technical Security Measures

• 256-bit SSL Encryption: Active across all data transfers.
• Firewall Protection: Blocks unauthorized access.
• Two-Factor Authentication (2FA): Extra security for your account.
• Data Backup: Regularly encrypted backups are maintained.
• Penetration Testing: Regular security testing.

4.2 Data Retention Period

Your information is retained in accordance with the following policy:

• Active account data: retained for as long as the account remains active.
• Closed account data: up to 5 years as required by law.
• Transaction records: minimum 5 years (legal requirement).
• Support conversations: up to 2 years.

4.3 Response to Data Breaches

In the event of a data breach, we88 will notify affected users within 72 hours and take all necessary protective measures.

5. Sharing Information with Third Parties

We88 never sells your personal information. In limited circumstances, specific data may be shared with trusted partners — always for service delivery purposes and under strict confidentiality agreements.

5.1 Payment Providers

Necessary financial information is shared with payment gateways to process bKash, Nagad, Rocket, and USDT transactions. These partners are bound by their own privacy policies.

5.2 KYC Verification Services

We work with internationally accredited KYC service providers for identity verification. This process is fully secure and encrypted.

5.3 Legal Obligations

Information may be disclosed in response to a court order, a valid request from a government authority, or for fraud investigation purposes. We always provide only the minimum data required.

5.4 we88 Group Companies

Limited information may be shared with other companies within our group, but this is always governed by this Privacy Policy.

6. Cookie Policy

We88 uses various types of cookies to enhance your browsing experience and keep the platform running smoothly.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security. The platform cannot function without these.
• Performance Cookies: For monitoring site speed and performance.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: For anonymous analysis of platform usage patterns.

6.2 Cookie Controls

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

7. Your Rights

We88 believes your data belongs to you. We uphold the following rights over your information:

To exercise these rights, contact our support team. We will respond to your request within 30 days.

8. Child Protection

We88 is strictly prohibited for anyone under the age of 18. We do not collect personal information from minors, and have no intention of doing so.

If we become aware that someone under the age of 18 has registered on our platform, we will immediately close that account and delete all collected data.

If parents believe their child is using our platform, please contact our support team immediately. We will act promptly.

9. Policy Changes

We88 reserves the right to update this Privacy Policy as needed. If any significant changes are made, we will notify you in advance.

9.1 What We Will Do When Changes Are Made

• We will display a prominent notice on the website.
• We will send update notifications to your registered email.
• We will update the "Last Updated" date at the top of the page.
• Re-consent may be required for significant changes.

Continued use of the platform after any changes will be considered acceptance of the updated policy. If you object to any changes, you may close your account.

10. Contact Us

For any questions, complaints, or data correction requests related to this Privacy Policy, please contact our dedicated privacy team.

• Email: [email protected]
• Support: 24/7 Live Chat (log in to the platform).
• Response Time: Up to 3 business days.

We are fully equipped to handle all requests in English and treat your privacy with the utmost importance.